OfferFit - Remote Customer Success Jobs
Requirements
• Up to 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events • The base salary range for this position in the United States is $145,000-$171,000 per year, plus eligibility for additional commission and bonus ranging $40,000-$47,000; with an overall OTE of $185,000 - $218,000 Eligibility for an additional end of year performance bonus, commissions (when applicable) and/or equity options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. Please note that we adjust compensation for non–US countries using a relative cost of labor adjustment between the US and your country of residence. Applicants should apply via OfferFit’s internal or external careers site.
Responsibilities
• Support CS Director to build meaningful relationships across our customers’ organization • Work with implementation and data science teams to drive the success of AI use cases with our customers • Work closely with the OfferFit sales team to drive renewals & upsell opportunities • Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition • Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit • Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting • Synthesize and communicate stories based on customer insights • Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Benefits
• Be the face of the company, working alongside our customers to help them succeed. • Lead the AI transformation happening in marketing technology today — OfferFit is at the forefront, so you’ll be in the middle of the action. • Our customers really love working with us! Check out what they have to say about OfferFit here • Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level • People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations • Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers • Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual • Structured and organized: you can structure a plan, align stakeholders, and see it through to execution • Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech • Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus. • Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid) • 100% remote work environment with flexible hours • Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress • Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings) • Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team • Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.) • [US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program
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