FourKites - Associate Product Manager / Product Manager — Over-the-Road Visibility
Requirements
• We're hiring at two levels: • Associate Product Manager: 2–4 years in product management or a related role. Strong BA, analyst, solutions or implementation backgrounds in logistics tech are welcome. • Associate Product Manager: • Product Manager: 5+ years, including end-to-end ownership of a product area and a track record of shipping with measurable business impact. • Product Manager: • For both levels: • Practical experience in supply chain or logistics. You understand shipper pain points, carrier dynamics and how freight moves day to day. • Comfort working hands-on with data: strong SQL, familiarity with analytics tools, and the ability to build a data-driven story on your own. • Proven use of AI tools to speed up PM work beyond drafting documents, such as building prototypes, scripts and internal tools yourself. Be ready to walk us through something you've built this way. • Strong customer engagement skills. You've run discovery calls, written user stories, and can turn qualitative feedback into crisp requirements. • Experience working with distributed engineering teams across time zones. • Ability to work with significant overlap with US Central Time. • Experience with two or more of truckload, LTL, parcel and last mile. • Prior work on SaaS onboarding flows, feature adoption programs or customer health scoring. • Experience with Pendo, Amplitude or similar product analytics tools. • Familiarity with agile development and working directly with engineering squads. • Bachelor's degree in engineering, operations, supply chain, economics or another quantitative field. • What success looks like in year 1: • You independently own a product area within OTR visibility, with clear adoption and engagement KPIs. • You've shipped customer-facing improvements end to end, from discovery through post-launch analysis, with significant business impact. • You use data to find insights before anyone has to ask for them. • You've built prototypes or internal tools that changed how a requirement was scoped or how your team works. • Customer Success and Engineering see you as a reliable, high-signal partner.
Responsibilities
• Product Ownership & Outcomes • Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or Last Mile), including tracking quality, ETA accuracy and carrier coverage. • Track and analyze adoption, engagement and retention KPIs for your area. • Find friction points and adoption gaps using usage data, customer interviews and feedback from Customer Success and Sales. • Build and prioritize a backlog that measurably improves customer stickiness, and bring well-reasoned prioritization recommendations to roadmap planning. • Data & AI-Assisted Product Development • Write your own SQL to explore feature usage, tracking performance and customer behavior, without waiting on an analyst. • Use AI coding tools (Claude, Cursor and similar) to build working prototypes, internal tools and quick analyses that make a requirement concrete before engineering picks it up. • Work hands-on in product analytics platforms like Pendo, and maintain dashboards that track adoption trends across customer segments. • Turn quantitative findings into clear product hypotheses and actionable backlog items. • Partner with Data Science and Engineering on instrumentation and event tracking. • Customer Engagement • Customer Engagement • Run discovery sessions and join onboarding calls, QBRs and support escalations to understand shipper and carrier workflows firsthand. • Work with Customer Success Managers to surface systemic product gaps and recurring pain points. • Represent the voice of the customer in internal planning and sprint reviews. • Cross-Functional Execution • Work with Engineering and Design through scoping, development and post-launch monitoring, partnering directly with squads across time zones. • Support Product Marketing with onboarding materials, release notes and adoption playbooks. • Contribute to presales conversations and market requirements gathering with Solutions teams.
Benefits
• Medical benefits start on first day of employment • 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days • Lifestyle & family benefits • Mental wellness support and guidance • Ongoing learning & development opportunities (Professional Development Program, Toastmasters Club, etc.)
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