eleks - Project Coordinator for Shared Support Team, JR522
Requirements
• 1+ year of experience in IT project management • Prior experience with support environments and/or ITIL framework is a strong advantage • Good understanding of IT system and project life-cycles in general • Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management. • Understanding of project financial area – project profitability, revenue, margins, bill rates, and resources utilization • Understanding of offshore and remote teams management. • Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel • Strong planning, organization, and decision-making skills • Ability to multitask, prioritize, and work under pressure • Excellent communication and stakeholder management skills • Advanced English
Responsibilities
• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits • Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates • Understand and communicate client business needs to project team • Negotiate, define, communicate and manage the scope of the project • Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements • Forecast, track and manage budgets, ensure timely invoicing • Define, communicate, implement and monitor quality standards on all project deliverables • Manage day-to-day operational aspects of the service operations • Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables • Continually seek opportunities to increase customer satisfaction and deepen customer relationships • Identify, analyze, prioritize, mitigate and communicate project risks • Identify project resources necessary and partner with other company managers to acquire resources • Build and nurture an effective and collaborative project team. Promote effective individual and team performance • Mentor team members and support their professional growth • Close cooperation with a customer • Competence development • Team of professionals • Dynamic environment with low level of bureaucracy
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