hook - Enterprise Account Manager
Responsibilities
• Own commercial performance across your accounts, including renewals, expansion pipeline, and revenue growth. • Identify and close expansion opportunities through strategic account planning and stakeholder engagement, Project managing success plans & running strategic reviews • Act as a product and technical expert: quickly develop deep knowledge of Hook’s platform, and coach customers on best practices for adoption and integration. • Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. • Build relationships with economic buyers and executive stakeholders to drive long-term account growth. • Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. • Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. • Who are we looking for? • Experience in a commercial Customer Success or Account Management role in SaaS, with responsibility for renewals, expansion, and revenue growth across an enterprise portfolio of accounts. • Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. • Proven track record of hitting commercial targets, including managing renewals, identifying expansion opportunities, and closing upsells or cross-sells. • Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. • Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. • Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. • Salary - £100,000- £120,000 OTE (depending on experience)
Benefits
• 🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays • 📈 Generous stock options • 🏥 Private health insurance so you can get the best care you need • 🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food • 📚 Annual learning & development budget for every employee • 🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street • 💻 The best equipment for everyone to work with • Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
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