replit - Enterprise Account Manager (London)
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Requirements
• 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences • Proven track record of meeting or exceeding renewal and expansion revenue targets • Experience managing customer relationships from onboarding through renewal and expansion • Proficiency in using CRM systems and customer success tools (e.g., Hubspot) • Ability to quickly learn and articulate the value of new technologies to diverse customer segments • Strong problem-solving skills and consultative approach to customer challenges • Self-motivated with excellent time management and organizational skills for managing multiple accounts • Passion for technology and staying current with industry trends, particularly AI and automation • Experience with or strong interest in AI is a plus • Comfort with data analysis to drive customer success metrics and identify growth opportunities • You're an active Replit user • You've worked at an early-stage startup or in developer tools • Experience with rapid prototyping, product development workflows, or business process automation • Background in customer success at companies serving technical or semi-technical user bases • Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience) • Customer success and analytics platforms • LinkedIn Sales Navigator • Hashboard, Hex • Various customer communication and project management tools • This role may not be a fit if: • Are not in the London area • You're not passionate about helping customers succeed and driving long-term relationships • You lack an understanding of the software development lifecycle or have little interest in learning about technical workflows • You're not excited about AI and its potential to transform how businesses operate • You don't enjoy being in client-facing roles where 80% of your day is talking to customers • You prefer transactional interactions over building deep, strategic relationship • Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Responsibilities
• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention • Champion customer success by helping businesses realize the transformative potential of AI-powered software creation • Lead onboarding programs that accelerate customer time-to-value and platform adoption • Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools • Execute renewal processes with a focus on expansion and long-term partnership development • Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) • Gather and communicate valuable customer feedback, championing their interests within Replit • Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance
Benefits
• 💹 401(k) Program with a 4% match • ⚕️ Health, Dental, Vision and Life Insurance • 🩼 Short Term and Long Term Disability • 🚼 Paid Parental, Medical, Caregiver Leave • 📱 Monthly Wellness Stipend • 🧑💻 Autonomous Work Environment • 🖥 In Office Set-Up Reimbursement • 🏝 Flexible Time Off (FTO) + Holidays • 🚀 Quarterly Team Gatherings • ☕ In Office Amenities • Want to learn more about what we are up to? • Meet the Replit Agent https://www.youtube.com/watch?v=IYiVPrxY8-Y • Replit: Make an app for that https://www.youtube.com/watch?v=4zd9hzngFwY • Replit Blog https://blog.replit.com/ • Amjad TED Talk https://youtu.be/kCudFI4tcpg?si=l4ViCejV_f2RZkDi • Interviewing + Culture at Replit • Operating Principles https://blog.replit.com/operating-principles • Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit • To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
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