frontify - Senior Enterprise Account Manager
Requirements
• We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.
Responsibilities
• Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells. • Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention. • Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives. • Build and maintain strong relationships with key stakeholders— from operational users to C-level executives. • Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach. • Negotiate expansions with a focus on long-term partnership health and sustainable growth. • Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences. • Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices. • You can work in a hybrid format where you’re able to work on-site in our London office twice a week. • You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales. • You have a proven record of success managing and expanding large, complex customer relationships within the EMEA market. • You’re interested in working with enterprise marketing, brand, or creative technology solutions. • You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers. • You combine strategic thinking with commercial acumen and a deep focus on customer value. • You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight. • You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes. • We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.
Benefits
• Thrive with the tools and support to shape your future at Frontify. • Be part of a product that connects brands and people with a human touch. • Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas. • Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you! • Private health benefits and health cash plan • Pension scheme: 5% matched • A minimum of 25 days of annual leave per year • Paid educational and wellbeing days off • Wellbeing, learning and development, and commuter allowance • Home office setup budget- Weekly free office lunch • Workation: Work from inspiring locations around the world (45 days annually) • Invite to our summer company meet-up • Important to us • Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. • We’re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your talent partner. Any information you share will remain confidential. • If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.
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