Pacvue - Senior Enterprise Account Manager, EMEA
Requirements
• 5+ years of experience in Account Management, Client Success, or Consulting roles within eCommerce, digital advertising, or SaaS environments, with demonstrated mastery of marketplace dynamics and client strategy. • Experience supporting client relationships, including exposure to larger or enterprise accounts, ideally within European markets. • Experience contributing to team-based revenue or client growth goals. • Advanced analytical professional with deep expertise in eCommerce platform dynamics, marketplace strategy, and data interpretation. Independently interprets complex, multi-variable data across European markets to extract strategic insights and drive client outcomes. • Fluent German and English, C1 or C2 level at a minimum. • Exceptional communication and presentation skills, with the ability to effectively engage stakeholders across different regions; additional European language skills (e.g., French or German) are a plus. • Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities. • A strategic thinker who can identify opportunities for growth and improving client outcomes within regional contexts. • Comfortable working in a fast-paced, dynamic, and multicultural environment.
Responsibilities
• Client Relationship Management: • Own the end-to-end success of assigned European client portfolio. Make independent decisions on strategy, performance management, and client communications with only critical decisions reviewed. Accountable for revenue growth, client retention, and regional market outcomes. • Build and nurture partnerships that support client success and contribute to Pacvue’s regional revenue growth. • Act as a supporting consultant to clients, offering guidance on eCommerce best practices, marketplace dynamics, and performance optimization across European platforms. • Strategic Planning & Consultation: • Analyze client data across multiple European marketplaces to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions aligned with client business objectives. • Lead strategy sessions with clients, independently determining the approach to localized eCommerce strategies. Make autonomous decisions on optimization priorities, regional tactics, and resource allocation, with oversight only at critical milestones. • Independently identify, evaluate, and execute upsell and cross-sell opportunities within assigned accounts by assessing client data, market conditions, and product fit. Devise solutions and strategies with minimal senior oversight. • Cross-Functional Collaboration: • Collaborate across Sales, Customer Success, Product, and Marketing teams as a strategic advisor on client needs and market opportunities. Influence team priorities based on regional market insights; may mentor junior team members on account strategy. • Collaborate with senior team members to align client objectives with Pacvue’s product roadmap, incorporating regional market insights and needs. • Performance & Reporting: • Regularly track and report on client performance across European markets, providing analysis and actionable recommendations to drive improved results. • Monitor key performance indicators (KPIs), using data insights to proactively suggest adjustments to strategies, channel mix, or regional approaches. • Support the preparation and delivery of presentations to senior stakeholders, including those tailored to regional audiences. • Client Advocacy & Growth: • Be a passionate advocate for client success within Pacvue, ensuring their needs are met across different markets and business environments. • Continuously identify ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results across European platforms. • Support renewal and expansion efforts by identifying opportunities and collaborating with senior team members on execution.
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