brightwheel - Sales Compensation Operations Specialist
Requirements
• You'll thrive here if you... • Like being in the work. A full queue of comp questions is something to clear, not something to delegate. • Dig into the details until you understand exactly why a number is what it is. "The AI said so" and "it looks about right" don't satisfy you. • Use AI across everything you do: formulas, data comparisons, record lookups, drafting replies. You know where it's reliable and where you need to check it yourself. • Own problems end to end, from diagnosis and fix through verification and the message back to the person who raised it. • Care about the people on the other side of the ticket. A rep's commission is their paycheck. • Get better every month: you notice patterns in your work and raise them, so the same issue doesn't keep coming back.
Responsibilities
• Work the comp question queue hands-on every day. Diagnose missing deals, target corrections, and headcount and revenue discrepancies; resolve what you can directly; route the rest to Systems, Analytics, or Accounting with evidence; and close the loop. Our Claude-assisted triage speeds up diagnosis, but you own every answer. • Run the monthly turnover for our sales comp trackers: build each new month, refresh rosters, load targets, multipliers, and accelerator thresholds, and QA formula and roll-up integrity before managers and reps see anything. Use AI for the build and the diffs, and check payout-affecting items yourself. • Monitor automated daily data-health alerts, investigate every warning or failure to root cause, and verify the fix after the next refresh. • Investigate the Salesforce data issues that break comp credit (duplicate records, wiped dates, miscoded fields), using AI and SQL to speed up the digging. File and track system tickets, and keep a log of defect patterns. • Keep our rep self-serve tools current, including the payout calculators and deal-status lookup and chatbot. Flag where the AI tools get answers wrong so we can fix them. • What You've Done • What You've Done • Qualified candidates usually bring 2+ years in a recurring, accuracy-critical operations role: commissions or incentive ops, payroll, billing or revenue ops, finance ops, or similar reconciliation-heavy work. • Owned a high-volume request queue or ticket intake with internal customers and a response-time expectation. • Used AI tools (Claude, ChatGPT, Gemini, Copilot, or similar) as a regular part of day-to-day work: analysis, formulas, lookups, drafting. You don't need to have built automations. • Worked hands-on in large, formula-heavy spreadsheets (Google Sheets or Excel) and debugged someone else's model. • Reconciled data between a CRM or system of record (Salesforce, NetSuite, HubSpot, or similar) and a downstream report, and explained the gap. • Worked remotely with teams in a different time zone, communicating primarily in writing. • What Sets You Apart • What Sets You Apart • Direct experience administering sales commissions or variable pay plans. • You've built a simple AI workflow or automation (a custom GPT or Claude Project, or an Apps Script or Zapier flow) that cut down a repetitive task. • SQL (or AI-assisted SQL) against a data warehouse. • You've written or rewritten an SOP that other people now follow. • Technology • Claude (primary AI tool, including connectors to Salesforce, Redshift, Slack, and Google Drive), Google Sheets and Apps Script, Salesforce, SQL/Redshift, Sigma (BI), Slack, and Rippling.
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