Roo - Career Pathways Manager (Contract)
Requirements
• 2-4 years of experience in account coordination, inside sales, recruiting, or a client-facing operations role where managing multiple relationships simultaneously was core to the work • Demonstrated ability to manage a pipeline or portfolio of active candidates, deals, or accounts without losing track of where things stand or what needs to move next • Strong written and verbal communication skills, with a knack for making people feel supported and informed throughout a process • Experience working cross-functionally with multiple stakeholders or teams to drive outcomes • Comfortable working in a CRM (HubSpot, Salesforce, or similar) to manage pipelines, log activity, and generate reports • Ability to identify process gaps and take initiative to flag or address them, rather than waiting to be asked • Organized, self-directed, and able to prioritize in a fast-moving environment • A genuine interest in the veterinary or healthcare space, or in helping professionals find meaningful career opportunities • While we are a remote first company, if you are based in San Francisco this will be a hybrid role.
Responsibilities
• Candidate Coordination & Support • Guide veterinarians and technicians through the Relief-to-Hire process, from interest to offer. • Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience. • Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards. • Hospital & Internal Partner Collaboration • Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals. • Track hiring needs and placement opportunities to inform pipeline development. • Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks. • Process Execution & Improvement • Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and R2H squad. • Identify workflow gaps or bottlenecks and suggest process improvements. • Support testing and rollout of new tools or processes aimed at improving efficiency and experience. • Tracking & Reporting • Keep candidate and placement records up-to-date in HubSpot and other systems. • Assist with data entry and report generation to support internal visibility and forecasting. • Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication. • Billing & Administrative Support • Coordinate with finance to ensure accurate billing for completed placements. • Help resolve billing-related issues by liaising between internal teams and hospital partners.
Benefits
• Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. • Exact compensation may vary based on skills, experience, and location. • Tier 1 Pay Range (examples: San Francisco, NYC) • Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) • Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) • Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) • Tier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto) • Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! • What to expect from working at Roo! • Located in the US: • For permanent, full time employees, we offer: • Accelerated growth & learning potential. • Stipends for home office setup, continuing education, and monthly wellness. • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. • Unlimited Paid Time Off. • Paid Maternity/Paternity and reproductive care leave. • Gifts on your birthday & anniversary. • Opportunity for domestic travel, including for regional team building events. • Located in Canada: • Comprehensive health benefits offered through Rippling EOR. • Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) through Wealthsimple. • Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
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