surgimate - Solutions Consultant
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Requirements
• 0–2 years of experience in a Sales Engineering, Implementation, or Customer Success role within a SaaS environment, OR equivalent experience in Medical Device Field Operations, Clinical Support, or MedTech Logistics. • Basic technical aptitude; comfortable learning SaaS platforms, integrations, and data concepts • Strong communication and presentation skills with the ability to engage both technical and non-technical audiences • Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment • Collaborative and curious team player with a customer-first mindset • Domain expertise in medical device logistics, supply chain management, or OEM field inventory. • Exposure to MedTech, healthcare SaaS or clinical IT solutions • Familiarity with EMR/EHR systems (e.g., Epic, Cerner, Athenahealth) or healthcare data standards such as HL7/FHIR • Experience supporting or shadowing sales demos, customer discovery calls, or implementation projects • Proficiency with Salesforce or similar CRM tools is a plus • Experience contributing to documentation, training materials, or pre-sales assets • WORKING CONDITIONS • Remote-first role with up to 50% travel for client sites, conferences, or team offsites
Responsibilities
• CUSTOMER DISCOVERY & SOLUTION SUPPORT • Assist in Business/Workflow Process Assessments (BPAs) with prospective clients to map current-state OEM workflows, identifying friction points in field inventory, kitting, and surgical consumption-to-cash cycle. • Support the development of tailored solution presentations and product demos for supply chain, operational, and IT stakeholders • Help translate customer requirements into documented solution configurations with oversight from senior engineers • Pre-Sales & Implementation Collaboration • Partner with Account Executives and the Director of Sales to provide technical support throughout the sales cycle • Assist with technical handoffs from Sales to Implementation, ensuring accurate and complete documentation • Support Implementation Managers during configuration, testing, and go-live activities as needed • Technical Learning & Customer Enablement • Develop working knowledge of the platform's integration capabilities, data flows, and system configurations • In collaboration with our Product Team, architect complex integration diagrams between our platform and the customer’s ERP ecosystem (SAP, Oracle, Microsoft Dynamics), ensuring seamless data flow. • Learn and assist with EMR/EHR integration options, API workflows, and custom configurations under supervision • Contribute to internal documentation, knowledge bases, and pre-sales enablement materials • Cross-Functional Participation • Participate in cross-functional meetings with Product, Customer Success, and Marketing to build institutional knowledge • Relay customer feedback and market observations to senior team members and leadership • Assist with the development of technical content and enablement resources as needed • Other duties as assigned by management • _____________________________
Benefits
• Full time, US based team members can expect: • Competitive salary plus commissions/bonus, 401(k) with company match up to 4% • Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents. • Long Term Disability and Life Insurance • Monthly Home Internet & Wellness allowances • 10 Holidays + 2 Holiday Eves • 18 days PTO, 18 days Sick Leave • Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3) • Our benefits may vary by country. Please ask your recruiting contact if you have any questions. • Applicants must be authorized to work in the United States without sponsorship.
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