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Jobs(26,955)/Support Manager Role(35)/veeva (27) - Systems - Services Engagement Manager
veeva

veeva - Systems - Services Engagement Manager

Remote - United Kingdom - London2w ago
RemoteMidEMEALife SciencesClinical ResearchSupport ManagerSolutions ArchitectProspectingCase ManagementProject PlanningClinical TrialsLess

Requirements

• 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record • 2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects • Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA • Familiarity in working with the Life Sciences Industry • Ability to engage audiences of varying perception levels, including working with executive leadership • Collaborative and consultative work style • Works well under pressure and with short or competing timelines • Ability to travel • Experience in interpreting clinical protocols • ## Interviewing with Veeva • We value your time and believe in a transparent hiring process. Here is the process you can expect. • Follow the application process and submit your resume. • Within 3 days, you will receive a link to a personality assessment administered by a third party. • Once you complete the assessment, our team will review your full application package and follow up via email with our decision. • If moving to the interview stage, the process is as follows: • A conversation with the hiring manager • A practical case exercise • A final conversation with our group's Senior Leader. • Once all interviews are complete, the manager will be in touch with a final decision. • Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Responsibilities

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver • Set client and internal stakeholder expectations correctly with a focus on long-term success • Provide awareness and alignment with the partner ecosystem • Position support, training, and other solutions that may be needed for a successful customer experience • Travel estimate: Less than 25%

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