nash - Logistics Product Manager, MENA
Requirements
• 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. • Proven success owning enterprise customer relationships and driving adoption, performance, and growth. • Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. • Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. • Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. • Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. • Excellent communication and executive-presence skills.
Responsibilities
• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. • Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. • Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. • Use your expertise to advise customers, guide integrations, and identify improvement opportunities. • Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. • Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. • Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. • Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.
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