notion - Customer Success Manager, Singapore

• 5+ years of success in your current Customer Success or Account Management role • You have experience driving the end-to-end customer journey - from adoption to renewal • Strong discovery skills to uncover customer challenges and connect them to tailored solutions • You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows • Ability to articulate value customers are receiving and present it effectively to senior audiences • Ability to build Customer Success playbooks and new processes based on learnings • Ability to work cross-functionally to solve customer problems creatively • Ability to navigate ambiguity in a fast-paced and foundational team • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • You have experience using Notion at a past or current company • You have experience working with a technical product and multiple commercial models (seats, usage) • You've been a first or early hire at a fast growing start up • We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.