notion - Customer Success Manager, Singapore

• 5+ years of success in your current Customer Success or Account Management role • You have experience driving the end-to-end customer journey - from adoption to renewal • Strong discovery skills to uncover customer challenges and connect them to tailored solutions • You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows • Ability to articulate value customers are receiving and present it effectively to senior audiences • Ability to build Customer Success playbooks and new processes based on learnings • Ability to work cross-functionally to solve customer problems creatively • Ability to navigate ambiguity in a fast-paced and foundational team • Mandarin and English proficiency • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • You have experience using Notion at a past or current company • You have experience working with a technical product and multiple commercial models (seats, usage) • You've been a first or early hire at a fast growing start up • By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite • You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively. • Equal Opportunity & Accommodations • We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply.