Grafana Labs - Staff Software Engineer | Canada |Remote
Requirements
• Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools • Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar) • Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment • Experience with workflow automation platforms like n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar tools • Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools • Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks) • Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments • Previous experience in open source or developer-focused SaaS companies—Grafana is built on OSS and we value engineers who share that DNA
Responsibilities
• Integrations Engineering • Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems • Define and enforce integration patterns and API standards across the GTM stack • Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting • Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions • Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria • Internal Tooling & Platform • Design and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverage • Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms • Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work • Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets • Architecture & Technical Leadership • Set the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategies • Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders • Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization • We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. • We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. • You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.7, Gemini 3 Pro). • What Makes You a Great Fit • 8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development • Expert-level Python — you write production code, not just scripts, Java, and Java Script • Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery) • Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products • Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns • Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar) • Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completion • Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders • Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools
Benefits
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • 100% Remote, Global Culture - • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Scaling Organization • Transparent Communication – Expect open decision-making and regular company-wide updates. • Transparent Communication • Innovation-Driven – Autonomy and support to ship great work and try new things. • Innovation-Driven • Open Source Roots – Built on community-driven values that shape how we work. • Open Source Roots • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Career Growth Pathways • Approachable Leadership – Transparent execs who are involved, visible, and human. • Approachable Leadership • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • Passionate People • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • In-Person onboarding • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. • Balance is Key
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