virtuous - Senior Product Manager: Donor Intelligence

Remote - USA1w ago

Remote Senior NA Software Nonprofit Senior Product Manager Documentation B2B ACV Claude Product Marketing Reporting Fundraising Design Thinking

Requirements

• Asking questions with a spirit of curiosity • Giving feedback freely with candor & grace, welcoming it in return • Displaying a passion for philanthropy and technology • Serving with joy. Everyone is willing to make the coffee! • Celebrating the wins & milestones of others • Assuming good intent & demonstrating trust in others • Pursuing relationships with people different from themselves & creates space to be human • Find our core values & more here https://virtuous.org/company/about/. • 5+ years of product management in B2B SaaS, with real ownership of a surface and its business outcomes • Experience with AI or ML powered products. You do not need to train a model, but you need to know what is actually possible and shape the product accordingly • Fluency with AI tooling as part of how you work, including hands on prototyping • Strong product marketing instincts. You think about positioning and enablement while you are still building • Evidence of customer centered practice: discovery interviews, jobs to be done, opportunity mapping, or equivalent • Excellent written and verbal communication. You can talk to an engineer, an executive, and a customer without changing what is true • Comfort with ambiguity, and the resourcefulness to build structure where none exists • Nice to have: fundraising technology, nonprofit CRM, or the nonprofit sector. Design thinking or the ability to put a real prototype in front of someone. • WHAT SUCCESS LOOKS LIKE: • The Momentum and Insights roadmap is clear, evidence backed, and the org understands the logic • The bundle is shipping and the ACV story is real • You have a running discovery cadence with customers that impacts what we build • Sales and CX have what they need, and they know where to find it • Cross product dependencies have owners and dates • The squad ships value every week

Responsibilities

• Strategy and roadmap. You own where Momentum and Insights go and why. You bring evidence to the betting table. You size opportunities, make the tradeoffs, and you can defend the sequence to anyone in the company. • Generative discovery. You are in front of customers continuously. Interviews, ride-alongs, watching users work. Your job is to find what should exist, not just what is broken. Structured customer signal comes to you from Product Operations, and you decide what it means and what we do about it. • Shipping. You work daily with your squad. Lightweight specs, working prototypes over long documents, feature flags, progressive rollout. You are accountable for value shipped. • The bundle and the integrations. Insights data inside Momentum, full CRM integration, and the cross-product dependencies that come with both. You represent those dependencies in planning and you chase them down when they stall. • Why it matters. You do not own the full marketing function, but you own making sure what you ship lands for internal teams and for customers. Positioning, feature to pain mapping, demos, narratives for sales and CX. You partner with PMM on the broader market story and enablement. • Metrics. Adoption, engagement, retention, revenue impact, and customer outcomes. • AI forward operator. You prototype in Claude Code. You build your own analysis and research workflows. You have opinions about what agents should own and what humans should own, because you have built things. • Human centered. We believe AI should make the human parts of fundraising better, not replace them. That belief has to show up in what you choose to build. • Discovery first, then speed. Validate the problem, then move fast. • Ownership over territory. You see what needs to happen and you drive it. • Transparent. High autonomy comes with high visibility. Weekly reporting, clear rationale.

Benefits

• Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO • Supportive time off including paid volunteer days and company holidays • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) • We pride ourselves on Community and host exciting company outings and events. • We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. • Please note that all legitimate communication from Virtuous will only come from the @virtuous.org http://virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org http://virtuouscareers.org or virtuousjobs.com http://virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.