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Airspace

Airspace - Regional Manager – Dedicated Driver

Remote - USA4d ago
RemoteMidNAPaymentsLogisticsRegional Sales ManagerPerformance ManagementCoachingACCAAccount ManagementClose

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Requirements

• 3+ years of experience in transportation or logistics operations • Proven experience in driver or workforce training, coaching, and performance management • Demonstrated ability to build and sustain strong relationships with both frontline workers and customers • Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer site locations • Comfort operating in a field-based environment, with the ability to manage responsibilities effectively while traveling • Strong communication skills (both verbal and written) • Positive attitude with a natural ability to connect with and motivate drivers and customers alike • Detail-oriented and excels at active listening • Ability to partner with cross-functional teams to drive positive outcomes in service • Action-oriented and comfortable in a fast-paced environment • Experience working in an environment where work activities require rigorous process adherence • Strong time-management skills and multitasking ability • Solution mindset: Demonstrated ability to "own" problems end-to-end • Core Values: • We are One Team. We believe we all accomplish more when we are working together. • We are One Team • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. • We make an Impact • We are Passionate. We care deeply about our mission and are not afraid to raise the bar. • We are Passionate • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. • We are Transparent • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. • We are Innovative • From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. • With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. • Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. • For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

Responsibilities

• Driver Training, Coaching & Performance Management • Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level • Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability • Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews • Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development • Build and maintain a healthy, engaged driver base across assigned geos and customers • Customer & Driver Relationship Building • Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement. • Travel up to 50% of the time to regional customer site locations; including regional driving, domestic flights, and overnight stays to maintain visibility and deepen partnerships • Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities • Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success • Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution • Operations & Process Ownership • Provide direct support to drivers on tactical problems that arise • Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans • Manage driver rate establishment, billing, and payment execution • Actively govern work through formal documentation and identify opportunities to streamline processes • Partner with leadership to identify process gaps and take swift action to close them

Benefits

• As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders."

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