UptimeAI - Customer Success Manager

• Customer Engagement & Value Delivery • Build strong relationships across operations, maintenance, and leadership teams • Drive adoption of the platform within day-to-day workflows • Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings) • Track and communicate business impact to stakeholders • Domain & Solution Application • Understand plant operations, maintenance, and reliability workflows • Interpret insights and connect them to practical actions and outcomes • Translate technical findings into clear, business-relevant recommendations • Stakeholder Management & Communication • Engage with cross-functional stakeholders and align them toward common outcomes • Communicate effectively across levels — from operators to senior leadership • Conduct training sessions and enable teams to effectively use the platform • Collaboration & Execution • Work closely with internal teams (product, data, engineering) to address customer needs • Support creation of case studies and success stories • Act as a local coordination point for customer communication and reporting • What Success Looks Like • Measurable improvements in reliability, efficiency, and operational performance • Strong adoption across customer teams • Faster and more consistent decision-making using insights • Clear demonstration of business value and ROI • Candidate Profile • Candidate Profile • Must-Have • Experience in Oil & Gas, Power, Chemicals, or similar industries • Background in operations, maintenance, reliability, or customer-facing technical roles • Strong communication and stakeholder management skills • Structured problem-solving and ability to work independently • Ability to translate technical insights into business impact narratives • Experience with predictive maintenance, analytics, or digital solutions • Exposure to customer success, consulting, or SaaS environments • Familiarity with enterprise systems (SAP, CMMS, historians, etc.)