Braze - Account Manager, Commercial

London$25k - $500k+ Equity1mo ago

In Office Mid EMEA Software Account Manager Project Manager Account Management Team Management Product Marketing Email Marketing Client Onboarding

Requirements

• As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics. • The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process. • Drive, intellectual curiosity, and a relentless commitment to excellence • Background in SaaS sales for Mobile and/or Marketing Technology • Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment • Outstanding verbal, written, and stand-up presentation skills • Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline • Excellent organizational skills and time management abilities • The capacity to handle multiple competing priorities • Proven ability to quickly get up to speed on new cloud apps and tools • An accomplished networker in your daily life through social media and other mediums • Up-to-date on digital trends, especially in the mobile, web, and email space • Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets • Acquire and maintain best-in-class product knowledge and industry trends • Proactively analyze customer product usage and identify growth opportunities • Effectively communicate customer feedback to the Braze product team • Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing • Coordinate resources to drive feature adoption • Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

Benefits

• Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. • From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® • The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. • The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.