Interrahealth - Senior Account Manager, Health Systems
Requirements
• Degree & Experience: 5–7+ years in account management, strategic partnerships, or client success, with direct experience in healthcare or health IT; Bachelor’s degree or equivalent practical experience, including a track record of owning complex, strategic enterprise health system accounts. • Direct experience working with health systems, hospitals, or large provider organizations. • Proven ability to build and maintain C-suite relationships in complex enterprise accounts. • Track record of retaining accounts and growing revenue through strategic upsell and expansion. • Strong presentation skills — comfortable leading a room of executives through a QBR or strategy session. • Data fluency — ability to pull insights from metrics and tell a compelling story with numbers. • Experience building account plans, managing pipelines, and forecasting expansion revenue. • Familiarity with EHR ecosystems (Epic, Oracle/Cerner, athena, eClinicalWorks) preferred. • Knowledge of pharmacy benefit, PBM connectivity, prior authorization, or clinical decision support is a plus. • Self-directed operator who thrives with ownership and minimal oversight. • Core Competencies: • Knowledge & Application: • Applies broad knowledge of account management practices, health system commercial models, EHR workflows, and customer health methodologies to manage a complex portfolio of health system accounts with minimal direction. Contributes to team process improvements and serves as a resource for less experienced colleagues. • Complexity & Problem Solving: • Manages complex, multi-stakeholder health system situations involving renewal risk, shifting clinical and executive priorities, or competitive pressure with a high degree of independence. Identifies patterns across accounts and surfaces them as structured recommendations to account management leadership. • Collaboration & Interaction: • Works cross-functionally with Product, Implementation, Engineering, Sales, and Support with credibility and influence. Adapts communication style across audiences—from clinical, IT, and pharmacy users to C-suite executive sponsors. Acts as an informal resource to Account Managers and contributes to team-level knowledge and process development.
Responsibilities
• Own the strategic relationship with each health system account, serving as their trusted advisor from the executive suite to the operational floor. • Build and maintain multi-threaded relationships across C-suite, clinical leadership, IT, and pharmacy stakeholders. • Develop and maintain formal account plans with relationship maps, growth strategies, risk assessments, and expansion roadmaps. • Run data-driven quarterly business reviews led by KPIs and outcomes, tailored to the audience, and used as a tool to drive engagement and secure commitments. • Monitor account-level metrics — transaction volume, prescriber adoption, patient savings, coverage avoidance, PA avoidance — and translate them into strategic narratives tied to client priorities. • Build ROI models, share benchmarks, and proactively communicate wins throughout the quarter to reinforce partnership value. • Identify and close expansion opportunities including new solutions, new sites, new departments, and new use cases within existing accounts. • Drive contract renewals, forecast expansion revenue, and deliver against quarterly and annual growth targets. • Proactively identify at-risk accounts and execute retention strategies before issues escalate • Own complex, multi-stakeholder health system accounts requiring executive-level relationship management and strategic planning, and lead escalations independently — mobilizing internal resources and communicating clearly with customers throughout. • Contribute to account-management playbooks, ROI frameworks, and process improvements, and serve as an informal resource for other account managers navigating difficult renewals, escalations, or growth conversations. • Partner cross-functionally with product, implementation, engineering, and support to resolve customer issues and advance retention objectives. • Use AI-enabled tools to improve efficiency in client communication, QBR and renewal preparation, account-health monitoring, and reporting; candidates who use tools such as ChatGPT or Claude to improve execution quality and prioritization will be well positioned for success.
Benefits
• Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement. • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life. • ✈ Company-wide offsite • We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together. • 🌴Time off that you’re expected to use • Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave. • 💙Comprehensive health coverage • Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. • Includes company contributions to HSA/FSA accounts (based on plan selection). • 💰Financial wellness • 401(k) with company match to help you plan for the future.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT