Crosswalk Health - Head of Tech & Product
Requirements
• Leadership Track Record: 10+ years of experience spanning engineering, product, and AI, with demonstrated zero-to-one startup experience and the ability to lead across both technical and product functions. • Leadership Track Record: • Proven Scaling Experience: A track record of scaling a technology organization from early to growth stage — operating hands-on while building for the long term. • Healthcare Compliance Depth: Deep familiarity with healthcare data, compliance requirements, and the regulatory landscape, including HIPAA, industry-standard security frameworks (SOC 2, HITRUST), and state-level data privacy obligations. • Healthcare Compliance Depth: • Value-Based Care Fluency: Familiarity with value-based care and payer technology frameworks, including how payers evaluate risk stratification, data exchange, and technology partnerships. • Value-Based Care Fluency: • Shipped AI in Production: Demonstrated experience building and shipping production-grade AI features — agents, AI-native platforms, or similar — with a track record of prototyping and staying at the forefront of innovation. • Shipped AI in Production: • Architecture Instincts: Strong technical architecture instincts across data platforms, cloud infrastructure, and system integrations, with sound judgment on build vs. buy tradeoffs in a fast-moving environment. • Architecture Instincts: • Vendor & Partner Management: Experience evaluating, negotiating, and integrating third-party vendor and technology partner relationships. • Vendor & Partner Management: • Executive Presence: Proven ability to lead and inspire cross-functional teams, with the credibility to motivate strong operators internally and represent Crosswalk's technology direction to boards, investors, and partners. • Executive Presence: • Background in public safety, EMS, or pre-hospital care.
Responsibilities
• Own the Technical & Product Vision: Set long-term strategy across engineering, AI platforms, and IT operations, in alignment with company goals. • Own the Technical & Product Vision: • Lead & Develop Teams: Build and grow teams spanning engineering, AI/data platform, product, and IT operations — building organizational capability while staying close to the work. • Lead & Develop Teams: • Translate Clinical Needs into Product: Partner with clinical, operations, and analytics stakeholders to turn complex real-world problems into well-scoped technical products. • Translate Clinical Needs into Product: • Own Data Architecture & AI Platform Strategy: Own Crosswalk's data architecture and lakehouse strategy, ensuring clinical, operational, and AI data assets are modeled, governed, and scalable to support analytics, interoperability, and secure data use across the enterprise. • Own Data Architecture & AI Platform Strategy: • Build, Not Just Direct: Prototype and build alongside the team, driving AI-enabled product development hands-on, with a genuine pulse on where the technology is heading. • Build, Not Just Direct: • Own IT Operations & Security: Ensure reliability, security, and performance — including cybersecurity posture, relevant compliance frameworks, and data privacy — across the organization's technology infrastructure. • Own IT Operations & Security: • Manage Vendor & Technology Partnerships: Evaluate and manage relationships with third-party vendors and technology partners, making sound build-vs-buy decisions as Crosswalk's technology ecosystem scales. • Manage Vendor & Technology Partnerships: • Define the AI-Native Product Lifecycle: Set the product development lifecycle for an AI-native environment — roadmap prioritization, delivery cadence, and cross-functional coordination. • Define the AI-Native Product Lifecycle: • Represent Crosswalk Externally: Serve as a credible, compelling voice for Crosswalk's technology and product strategy with the board, investors, and key partners. • Represent Crosswalk Externally:
Benefits
• For millions of Americans, 911 is their primary point of entry into the healthcare system - but it's not always the right one. We're building the infrastructure to change that, so first responders can focus on those in immediate need, and every patient gets routed to the care that's right for them. • Here's what you can expect: • Remote-first, with headquarters in Dallas, TX • Mission-driven culture • Comprehensive healthcare coverage • Paid parental leave • 401(k) with company match • Regular team offsites and events • If you're energized by tackling complex systems problems at the intersection of EMS, healthcare delivery, and incentive design, we want to meet you. You don't need to check every box to apply. We value builders who think critically, operate with integrity, and care deeply about improving how care is delivered in our communities.
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