gorgias - Solutions Consultant (APAC)

• 2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment. • Experience working with APIs and Webhooks. • Strong presentation and communication skills, with the ability to engage C-Level executives. • Deep understanding of helpdesk/ticketing systems and customer support processes. • Background in value-based selling methodologies. • Ability to automate business processes and understand complex technical architectures. • A passion for scaling sales processes and driving customer-centric solutions. • At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. • The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. • We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. • AI use in Recruiting at Gorgias • By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy https://www.gorgias.com/legal/applicant-privacy-policy. • Diversity & Inclusion at Gorgias • We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. • If you need accommodations during the application or interview process, please contact us at [email protected].