Perk - Junior Account Manager - UKI
Requirements
• Native or near-native English. • Previous experience in Account Management, Customer Success, or another customer-facing commercial role. • Strong communication, presentation, and relationship-building skills. • Ability to engage confidently with stakeholders across different levels of an organisation. • Strong prioritisation, organisation, and time management skills. • Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction. • Analytical skills with the ability to translate data into actionable business insights and recommendations. • Self-motivated, proactive, and comfortable managing a high-volume portfolio. • Experience in SaaS, technology, or travel-tech environments is highly preferred.
Responsibilities
• Own and manage a portfolio of long-tail customers across UKI Market. • Build strong relationships with key stakeholders and decision-makers responsible for their company's travel program. • Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with Perk. • Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities. • Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets. • Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders. • Identify recurring customer challenges and proactively develop long-term solutions. • Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption. • Effectively prioritise activities and manage your portfolio to maximise commercial impact.
Benefits
• Receive competitive compensation and equity ownership in Perk • Rest and recharge with our generous allocation of vacation days plus public holidays • Take control of your physical health with your choice of private healthcare or a gym allowance • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen • Join our unforgettable Perk events, including our spectacular annual summer party • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones • Make your money go further with our flexible compensation plan • Focus on your family with 17 weeks’ paid parental leave during your child’s first year • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes • Broaden your horizons with up to 20 "Work from Anywhere" days per year • Nurture your language skills with in real-life English, Spanish and Catalan lessons • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years • Let us help you move to one of our hubs with relocation support
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