Tia - Care Coordinator
Requirements
• Clinical & Operational Partnership: Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery. • Clinical & Operational Partnership: • Documentation & Compliance: Accurately document member interactions in accordance with HIPAA and internal policies. • Documentation & Compliance: • Workflow Improvement: Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership. • Workflow Improvement: • Team Engagement: Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates. • Team Engagement: • 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role • Comfort supporting members by phone, chat, or similar communication channels • Strong communication skills, with the ability to explain information clearly and compassionately • Strong attention to detail, documentation habits, and follow-through • Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests • Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms. • Authorized to work in the United States • Healthcare, women’s health, virtual care, or patient access experience • Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows • Familiarity with HIPAA, patient privacy, or healthcare documentation standards • Experience working in a fast-moving, remote, startup, or high-growth environment • Work Location • Work Location
Responsibilities
• Member Support: Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels. • Member Support: • Care Coordination: Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns. • Care Coordination: • Urgent Requests & Escalations: Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols. • Urgent Requests & Escalations: • Member Experience: Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.
Benefits
• Opportunity to help shape and scale a new model of women’s healthcare • Mission-driven environment focused on improving care for women across life stages • Collaborative, thoughtful team committed to patient and provider experience • Member-facing role with meaningful impact on access, trust, and care navigation • Remote role supporting members in a fast-moving, high-growth healthcare environment • Opportunity to build deep knowledge of Tia’s care model, workflows, and member experience standards • Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.
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