talkiatry - Referral, Patient Care Coordinator
Requirements
• 1–3 years' experience in healthcare coordination, patient intake, call center, or referrals • Experience coordinating care or referrals across multiple organizations or provider networks a plus • Ability to communicate clearly, both verbally and in writing • Sales or customer retention experience strongly preferred (e.g., upselling, rebooking, or high-volume conversion roles) • Strong phone presence, empathy, and a persuasive communication style • Comfortable working with CRMs, EHRs (eClinicalWorks), ticketing systems (Zendesk/ServiceNow) • Ability to multitask and work efficiently in high-volume environments • Must be organized, responsive, and detail-oriented with strong follow-through
Responsibilities
• Inbound Referral Outreach & Scheduling • Manage referral workflow by initiating outreach on all referrals not yet scheduled and tracking outcomes accurately • Manage a high volume of outbound calls in a fast-paced environment • Contact referred patients via phone, text, and email to explain next steps, highlight the value of care with Talkiatry, and assist with scheduling • Use motivational interviewing techniques to address concerns, build urgency, and motivate patients to schedule their psychiatric evaluations • Coordinate scheduling using internal scheduling tools and match patients with appropriate Talkiatry psychiatrists based on need, geography, and insurance • Send self-scheduling links, follow up, and troubleshoot scheduling barriers (insurance questions, availability, etc.) • Outbound Referral Coordination • Manage the outbound referral process for Talkiatry patients being referred to partner organizations for services outside Talkiatry's scope of care (e.g., higher level of care, specialized programs, community resources) • Communicate directly with patients about the outbound referral: explaining why the referral is being made, what to expect, and next steps for connecting with the receiving partner • Coordinate with the partner organization to confirm receipt of the referral, submit any required documentation, and track the patient's status through intake • Keep the Talkiatry referring provider updated on the status of the outbound referral, including confirmation of receipt, scheduling outcomes, and any barriers encountered • Follow up with patients and partners to close the loop on outbound referrals, ensuring patients don't fall through the cracks between organizations • Document all outbound referral activity accurately in internal systems to maintain a clear audit trail for the care team
Benefits
• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care • Collaborative environment: be part of building something from the ground up at a fast-paced startup • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands • It all comes back to care: we’re a mental health company, and we put our team’s well-being first • Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.
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