Sotheby's - Client Accounts Receivable Coordinator

London1w ago

Requirements

• Degree holder in business administration or equivalent field preferred • At least 1+ years’ related work experience • Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred • Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience • Exemplary written and verbal communication skills and a high level of attention to detail • A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion • Understanding of how to escalate to management appropriately to ensure a smooth client experience • Highest standard of confidentiality, discretion and work ethic • Organized, methodical and possesses a strong team spirit • Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure • Ability to work both independently and to partner with colleagues • Prior experience with SAP is an advantage • Strong knowledge of Microsoft Office particularly Word, Excel, Outlook. • Able to work in the office especially on live sale days to support bidder vetting • Able to work evenings and weekends as and when required • To view our Candidate Privacy Notice for the US, please click here. • Candidate Privacy Notice • click here • To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here. • click here

Responsibilities

• Overseeing the billing and issuing of all client related financial outputs e.g. invoices, statements, terms letters etc, working closely with the relevant Client Experience coordinator and/or shipping lead (navigating Freshdesk tickets collaboratively to provide a streamlined client experience) • Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients • Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests • Escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the business manager/director • Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with client service operations to facilitate collection or shipments once payment has been completed • Working with expert departments and relationship managers in respect of property release, anti-money laundering (AML) regulations and debt collection • Managing chargebacks as part of the auto charge process as well as monitoring Adyen and Stripe • Responsible for all payment activity reconciliations (including wire and credit card payment reports) • Support compliance based activities, for example the collection of client due diligence forms (if required) • Client Accounts Management • Responsible for contributing to the end to end delivery of the positive client-first experience • Supporting in the compilation and maintenance of current process documentation • Maintain SLAs for client communication (phone; email; Freshdesk) and act as point of escalation from 3rd Parties (such as call centre) • Be prepared to support applicable client account activity at both a regional and global level • Staying current with AML and other company policies & procedures • Contributing to management reporting in respect of debtors and provisions • Collaborating with technical experts, e.g. payments team, legal, compliance, tax, wider finance team etc and take ownership of all escalated issues that relate to buyer payments • Collaborating with all areas of client service operations to ensure high standards of service delivery to clients, practice continuous improvement and be accountable for buyer NPS feedback • Providing ad hoc support to Client Accounts Receivable Managers