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Jobs(26,608)/Business Manager Role(42)/Sony Music Global (17) - eCommerce Manager - The Orchard

Sony Music Global - eCommerce Manager - The Orchard

Europe, Germany, Berlin1w ago

In Office Mid EMEA Payments Music Business Manager E-commerce Email Marketing Shopify D2C Front-end

Requirements

• Minimum of 3 years of experience in e-Commerce, • Experience within the music industry is preferable • Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines. • Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders. • Excellent analytical and problem-solving skills • Proficiency in Shopify and email marketing platforms is also preferable • Fluent in written and spoken German and English

Responsibilities

• Management of the company's D2C and e-commerce operations across the EU region • Full responsibility for the online stores, including artist and label stores on Shopify, and their integration with warehouse and ERP systems • Creation and maintenance of product listings across the stores • Coordination and management of the external logistics partner, including daily operational alignment • Oversight of order fulfillment processes, ensuring accurate order, shipping, and payment status handling • Management and continuous improvement of customer service processes, including the integration of new systems and tools for more efficient support • Implementation of store front-end changes and optimizations • Administration of D2C stock reservations and associated operational workflows • Serve as the central point of contact for all EU e-commerce daily business

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