$refractal$

refractal - Operations Lead

London, England, United Kingdom£55k - £100k/year+ Equity3w ago

In Office Staff EMEA Insurance Payments Director of Operations Documentation Reporting Close Due Diligence Xero

Requirements

• Experience supporting a company with teams in more than one country, including visas and international payroll. • Familiarity with security certifications such as Cyber Essentials Plus or ISO 27001, or with supplier onboarding for government and regulated customers. • Experience with finance and HR platforms such as Xero, Deel or Rippling. • An interest in cybersecurity, AI and the organisations that depend on secure technology. • Radical transparency. We believe the best work happens when everyone feels able to give and receive honest, constructive feedback. • Public service. We see AI security as a form of public service. Getting the AI transition right means putting the right infrastructure in place to manage the threats that come with it, and our work helps protect the institutions and services society depends on. • Fail fast. We test ideas early, seek feedback and learn quickly. We experiment rapidly and change course when something isn't working, without compromising on security. • Pragmatism, not dogmatism. We choose approaches based on how well they solve the problem. That means combining established cybersecurity methods with frontier AI research, questioning our assumptions, and changing our minds when the evidence changes.

Responsibilities

• Run day-to-day finance operations with our accountants, including invoicing, supplier payments, expenses, payroll inputs, month-end close and the reporting the founders and board rely on. • Own people operations from offer to first day: contracts, payroll and benefits setup, visa and relocation logistics, equipment and system access, and an onboarding plan that helps new joiners contribute quickly. • Coordinate legal and compliance administration with our advisers, including contract workflow, company and statutory filings, insurance, and the evidence needed for security certifications and customer due diligence. • Keep policies, payroll and suppliers consistent across our London, Podgorica and United States teams while meeting local requirements in each country. • Select, set up and maintain the internal tools and suppliers the company depends on, with clear costs, access and ownership. • Manage the office, travel and events, including logistics for customer visits, conferences and team gatherings. • SUCCESS IN YOUR FIRST SIX MONTHS • Finance, payroll and onboarding run on a predictable schedule, with clear owners and no surprises at month-end. • New joiners in every location have their contract, equipment, access and first-week plan ready before they start. • You've documented the core operating processes and taken routine administration off the founders, and colleagues know who owns what and where to find it.

Benefits

• £55K – £100K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • City and country. • No, I already have the right to work there • Yes, I would need sponsorship • In a sentence or so, why are you interested in joining Refractal? • Which functions did you own, such as finance, payroll, people, legal or compliance? Which tools did you use, and what is one process you built or fixed? • Within one month • Within three months • In more than three months • Finally, is there anything else you'd like to share? Links to work you're proud of, such as projects, research, writing or a portfolio, are welcome.