Smartly - Customer Success Manager (French Speaking)

• Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively • Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product • Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations • Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track • Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery • Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement • Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems • Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed) • We are looking for you if you... • Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role • Have experience managing a portfolio of accounts and driving measurable customer outcomes • Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.) • Are comfortable addressing technical challenges and partnering with technical teams when needed • Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth • Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms) • Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders • Are a proactive problem-solver with a growth mindset and positive attitude • Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like) • Fluent in French (written and spoken) • Are able and willing to travel for meetings, conferences and industry events • Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!