annaautismcare - Business Operations Specialist
Requirements
• This role reports directly to our Co-Founder & CEO and partners closely with US-based Operations, Finance, People, and Clinical leadership teams. • 3+ years in business operations, operations, consulting, finance operations, or a similar generalist role • Demonstrated ability to work full-time US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts) • Hands-on experience with modern business systems (e.g., Ramp/Bill.com http://Bill.com, Rippling or similar HRIS, QuickBooks exposure a plus) • Demonstrated AI fluency — must be able to show actual work product (Claude Projects, automations, prompt engineering, agent workflows, or similar). Curiosity is not enough; we want to see what you've built. • Excellent written English and async communication skills • Strong organizational judgment — able to prioritize, own, and finish work without close supervision • Experience supporting US-based healthcare, multi-site, or services organizations • Experience supporting new site openings, M&A integration, or market expansion • Experience in a startup or high-growth environment • Exposure to financial operations (AP, reconciliation, expense management) • Experience building dashboards or operational reporting • If you don't meet every preferred qualification, we still encourage you to apply. • You are a systems-minded operator who thrives in fast-moving, ambiguous environments. You are a builder at heart — comfortable owning cross-functional projects end-to-end, keeping operational data trustworthy, and turning messy processes into clean, documented systems. You balance meticulous execution with genuine creativity about how AI can multiply your output, and you're energized by the idea that the automations you build become permanent infrastructure for a growing organization. You are motivated by an opportunity to be an early, high-leverage operational hire at a mission-driven company transforming autism care across multiple states.
Responsibilities
• BUSINESS OPERATIONS & PROJECT EXECUTION • Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation • Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up • Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination • Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support • Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable • MARKET LAUNCH & EXPANSION SUPPORT • Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking • Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity • Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last • Coordinate cross-functional launch workstreams across Operations, Clinical, Finance, and People, keeping owners accountable to dates • SYSTEMS, DATA & REPORTING • Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy • Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership • Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom • Serve as the connective tissue between systems — when data lives in three places, you make sure it agrees • AI-POWERED AUTOMATION & TOOLING • Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations • Maintain a library of internal Claude Projects the broader ANNA team can use (report builders, vendor comparison tools, SOP generators, data-cleanup workflows) • Identify high-friction processes and propose AI-assisted improvements before being asked • Stay current on AI tooling and bring new ideas to the team • CROSS-FUNCTIONAL PARTNERSHIP • Work closely with US-based Operations, Finance, People, and Clinical leadership teams — async-by-default, with anchor sync hours during EST overlap • Communicate clearly and proactively across time zones, with strong written status updates • Escalate appropriately and exercise judgment in ambiguity
Benefits
• $24,000 – $32,000 USD annually (paid in PHP at competitive Philippines market rates) • Generous PTO and paid US holidays • Health Coverage • HMO / health insurance allowance • Laptop and second monitor provided • Annual professional development stipend, including AI tool subscriptions • At ANNA, we are working to transform autism care by combining rigorous clinical training, compassionate family-centered practice, and neurodiversity-affirming approaches. Our Naturalistic Developmental Behavioral Intervention (NDBI) model supports each child's strengths through play-based, developmentally informed care. • As our Business Operations Specialist, you'll build the operational infrastructure that lets our clinical teams focus on what matters most — delivering exceptional care to children and families. • You can learn more about us here: https://annaautismcare.com/about-us/ • Location: Remote, Philippines-based, full-time US Eastern hours. • ANNA Autism Care | Business Operations Specialist
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