Sierra - Sales Engineering Manager, APJ
Requirements
• 6+ years experience in managing a team of Sales Engineers or Solutions Engineers. • Past experience in demo building, and presenting, and working with customers or clients in the GTM function. • Experience in relationship-building with potential customers, including executives and technical leaders. • Experience in leading the sales process with Enterprise customers. • A track record of deploying and leading Sales Engineering or Solutions Engineering teams across APJ markets, including Southeast Asia, ANZ, Korea, and Japan. • Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience • Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience. • Our values • Our values • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. • Trust: • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. • Customer Obsession: • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. • Craftsmanship: • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. • Intensity: • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. • Family:
Responsibilities
• Team leadership: Manage and mentor a team of Sales Engineers, providing support to help onboard and develop team members. This role reports to our Head of Sales Engineering. • Team leadership: • Set clear performance expectations: Establish and communicate key performance indicators (KPIs) and objectives for the team. Monitor individual and team performance to ensure everyone is working towards meeting or exceeding goals. • Set clear performance expectations: • GTM technical expert: Design and demo Sierra’s incredible Agent product, offering technical solutions to solve for our customer’s needs, and answering technical questions about our solutions. • GTM technical expert: • Cross-functional work: You will work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy. • Cross-functional work: • Lead & support our customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution. • Lead & support our customers: • Identify & strengthen partnerships: Identify opportunities and strengthen partnership between Sales Engineering and Sales teams to ensure alignment in objectives, seamless customer engagement, and efficient handoffs. Promote a culture of teamwork and shared goals, creating joint strategies to enhance both technical and commercial outcomes. • Identify & strengthen partnerships • Lead across APJ: Build and lead the Sales Engineering team across Southeast Asia, Australia & New Zealand, Korea, and Japan. Adapt our technical sales motion to each market's customers, languages, and buying processes, and partner with regional Sales leaders to grow Sierra's presence across the region. • Lead across APJ:
Benefits
• We want our benefits to reflect our values and offer the following to full-time employees: • Flexible (unlimited) paid time off • Medical, dental, and vision benefits for you and your family • Retirement plan dependent on country of employment • Fertility and family building benefits through Carrot • Lunch, as well as delicious snacks and coffee to keep you energized • Discretionary benefit stipend giving people the ability to spend where it matters most • Free alphorn lessons • These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. • Be you, with us • Be you, with us
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