adapty-io - Growth Product Manager (CS Team)
Requirements
• Hands-on experience with in-app subscriptions. You've worked with subscription monetization directly, not just adjacent to it. • Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing. • Fluent English, written and spoken. • Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it. • Sharp mind and strong communication. You can hold a strategic conversation with a founder or a growth lead and be taken seriously. • Independent and proactive. We don't micromanage — you own your accounts and your numbers. • Experience at a SaaS company in the mobile industry • Working knowledge of Amplitude, Meta Ads, and creative testing. • Track record of measurable account expansion or upsell in a previous CS role. • Familiarity with support/CRM tools.
Responsibilities
• Own a portfolio of 30-40 clients. You'll be the main point of contact and the person accountable for their retention, health, and growth. • Onboard new clients. After handoff from Sales, guide them through integration, help them build their first funnel and paywall, and get their campaigns live. • Close product adoption gaps. Audit how each client actually uses Adapty, spot underused features, and drive them to full adoption. Identify at-risk accounts early and act before renewal is in question. • Drive account growth. Run paywall and UA analyses, and come to clients with concrete A/B test recommendations that move their subscription revenue, not generic check-ins. • Unlock and close cross-sells. Identify expansion potential across the product line and own those deals through to closed-won. • Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues actually ship. • Know the product inside and out. You'll be expected to answer detailed technical questions and support complex use cases without escalating everything.
Benefits
• Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies. • Exceptional compensation directly tied to your results. • Direct communication and ownership. No bureaucracy, no politics, just impact. • Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices. • Professional support. Language learning, sports, health insurance, laptop coverage, and more.
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