Attentive - Senior Customer Support Specialist, UK

• You will also work closely with Attentive Support leadership and cross-functional teams to assist in maintaining and recommending improvements to ticketing workflows, interview and train local UK talent, and work cross-functionally with the UK-based CS and Sales functions to ensure the best possible post-sale customer experience is upheld • What You'll Accomplish • Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution • Troubleshoot complex platform issues • Advise our customers on best-practices with the Attentive platform and its use cases • Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business • First line of escalation for complex technical issues in the Support team • Exceed customer expectations on response quality, timeliness of responses and overall customer experience • Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team • Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry • Help translate customer feedback into specific product requirements • 9 months -1 year of experience as a Customer Support Specialist, or similar role • 4-year Bachelor’s Degree • Demonstrated excellence in troubleshooting and complex problem solving • Keen interest in startups, software, and entrepreneurism • Loves working in fast-paced environments • Ability to navigate through ambiguity • Extremely detail oriented and organized • Experience navigating complex work processes, tight timelines, and changing teams • Comfortable learning new software (for design, data management, and internal tools) • A strong growth mindset • Attentive Company Values • Default to Action - Move swiftly and with purpose • Be One Unstoppable Team - Rally as each other’s champions • Champion the Customer - Our success is defined by our customers' success • Act Like an Owner - Take responsibility for Attentive’s success • Learn more about AWAKE, Attentive’s collective of employee resource groups. • If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.