Dragos - Senior Customer Success Manager (UAE)
Requirements
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred. • Proven ability to manage complex customer relationships and influence key stakeholders. • Experience working with MEA clients and understanding regional business practices and cultures. • Excellent communication, presentation, and relationship-building skills. • Comfortable working independently and across time zones in a remote-first environment. • Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.
Responsibilities
• Serve as the primary post-sales point of contact for customers in the MEA region. • Drive successful onboarding, implementation, and adoption of Dragos solutions. • Partner with customers to define success criteria and help them achieve measurable outcomes. • Conduct regular business reviews to assess value realization and identify expansion opportunities. • Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams. • Manage renewals and support customer retention efforts. • Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience. • Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%). • Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction. • Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.
Benefits
• OTE: 440,000.00 د.إ • Competitive Equity Package • Comprehensive Benefits Plan • #LI-BR1 #LI-REMOTE
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT