Verra Mobility - Client Success Manager

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. • 3-5 years' experience in a client-facing environment, account management or similar role. • Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred • Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred • Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement • Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment • Ability to successfully guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions • Strong analytical, organizational, and problem-solving skills with the ability to assess complex situations, interpret data, identify risks, and develop effective solutions • Excellent verbal and written communication skills with the ability to effectively communicate across all levels of internal and external stakeholders, including executive leadership and government representatives • Experience gathering, documenting, and communicating business and client requirements to cross-functional internal teams • Ability to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast-paced environment • Self-motivated and action-oriented with the ability to work independently while also collaborating effectively within cross-functional teams • Strong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with CRM or client management platforms preferred • Verra Mobility ValuesAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: • Verra Mobility Values • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. • Own It. • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. • Do What’s Right. • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. • Choose Courage Over Comfort. • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. • Win Together. • With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice(opens in new window)