AirTrunk - Technical Services Manager
Requirements
• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields • Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals • Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services • Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems • Excellent collaborator with strong communication skills in English • Exceptionally flexible, forward-thinking and motivated by change • Effective customer management skills and meeting chair experience • The AirTrunk Culture • Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential. • The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive. • Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. • Now’s your chance to Grow@Hyperscale. • *To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
Responsibilities
• Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; • Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers • Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards • Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS • Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI. • Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety • Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations • Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation • Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers • Lead minor capital projects for customers/internal purposes • Supervise operational metrics, data and analyse risks • Conduct regular property inspections • Take part in the 'on call' incident response roster
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