Signifyd - Principal Customer Success Manager

Remote - EMEA1mo ago

Remote Principal EMEA Payments Artificial Intelligence Customer Success Manager Account Manager Ecommerce Account Management Customer Success Program Management

Requirements

• Experience: 5+ years of success in senior enterprise SaaS roles, or account management managing strategic accounts. • Technical Background: Previous professional experience in Data Science, BI, Analytics, or Product Management is highly preferred. • Technical Background: • Domain Expertise: A deep understanding of the ecommerce, fraud, or payments landscape is essential. • Domain Expertise: • Executive Presence: Proven track record of presenting to and negotiating with CxO-level executives, with the ability to hold a narrative that leads to growth. • Executive Presence: • Commercial Acumen: Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion. • Commercial Acumen: • Travel: Ability to travel frequently (1-2 trips a month) • Travel: • Program Management: Strong capability in resource orchestration and planning for a portfolio of engagements, ensuring the operational health of deployed solutions. • Program Management:

Responsibilities

• Strategic & Commercial Ownership: Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and Signifyd’s platform. • Strategic & Commercial Ownership: • Commercial Growth: Operate with a "sales mindset" to identify and capitalize on expansion, upsell, and cross-sell opportunities. • Commercial Growth: • Technical Translation: Act as a critical intermediary between the merchant’s business needs and Signifyd’s technical teams , ensuring what we deliver aligns with the client's actual business requirements. • Technical Translation: • Consultative Challenge: Proactively keep client teams aligned and provide rigorous, data-backed challenges to their internal assumptions to drive better outcomes. • Consultative Challenge: • Face-to-Face Engagement: • Face-to-Face Engagement • Europe: Conduct frequent onsite visits to maintain deep, local alignment with key stakeholders • Europe • Product Influence: Leverage a deep understanding of fraud detection technologies (Machine Learning, device fingerprinting) to translate complex data into actionable insights and influence Signifyd’s product roadmap. • Product Influence: • Outcome Realization: Focus on reducing "time-to-value" for new initiatives and exceeding mutually agreed-upon success criteria • Outcome Realization:

Benefits

• Annual Performance Bonus or Commissions • Pension matched up to 8% • ‘Day one’ access to great health, dental and optical insurance scheme • Generous annual leave plus public holidays • Cycle to Work Scheme • Enhanced maternity and paternity leave (12 weeks full-pay for mums & dads, plus 12 weeks half-pay for mums) • Regular paid social events organized by our social committee • Mental wellbeing resources • Dedicated learning budget through Learnerbly • We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. • We also want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.