Lightspeed Systems - Account Manager

• Manage a portfolio of schools, trusts, and education customers across the UK and Ireland. • Serve as the primary point of contact for assigned accounts. • Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets. • Identify cross-sell and upsell opportunities across the Lightspeed portfolio. • Conduct regular account reviews to ensure customer satisfaction and adoption. • Monitor account health and proactively address risks to retention. • Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes. • Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce. • Stay informed on trends and developments within the UK education market. • Bachelor's degree (preferred) • 2+ years of experience in account management, customer success, renewals, or B2B sales. • Experience managing customer relationships and driving retention. • Strong communication and relationship-building skills. • Ability to manage multiple accounts and priorities effectively. • Experience using CRM platforms such as Salesforce. • Strong organizational skills and attention to detail. • Comfortable working independently in a remote environment. • Experience working in SaaS, technology, or EdTech. • Familiarity with UK schools, academies, or multi-academy trusts. • Experience managing renewal and expansion opportunities. • Knowledge of safeguarding, digital learning, or education technology solutions. • With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. • We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country. • If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. • 15,000 sq. ft. of open work area, offices, and huddle rooms • Snacks galore and a private chef serving up lunch Tuesday through Thursday every week • A state-of-the-art fitness center (with outfitted locker rooms) • Physical therapist onsite regularly • Indoor and outdoor casual collaboration spots • Pet-friendly office environment • A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun • All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)