MNTN - Campaign Operations Manager
Requirements
• 5+ years in campaign operations, marketing operations, lifecycle marketing operations, or a related execution role • Hands-on experience building and launching complex email or omnichannel campaigns in Inflection, Marketo, HubSpot, Braze, Iterable, or a similar platform • Strong knowledge of segmentation, suppression, consent, testing, personalization, and campaign QA • Experience managing a high-volume campaign calendar with shifting priorities and firm launch dates • Working knowledge of Salesforce campaign and lead or contact data, including how marketing activity flows into CRM processes • Strong attention to detail, operational judgment, and calm troubleshooting under deadline pressure • Ability to create repeatable processes without slowing down the business • Familiarity with email deliverability fundamentals and sender-reputation monitoring • Experience with web forms, lead routing, audience queries, or basic SQL • Experience supporting B2B demand generation, sales-assisted motions, and long-running lifecycle programs • What success looks like • Owning the day-to-day execution of email and integrated campaigns in Inflection, including audience setup, testing, launch, monitoring, and post-campaign follow-up. • Establishes a consistent campaign intake and production process that improves planning, reduces last-minute work, and gives stakeholders clear timelines and status. • Improves campaign quality and reliability through documented standards, quality checks, audience governance, and accurate lead and campaign data flowing into Salesforce. • Partners with Marketing, MOPS, and GTM Systems to improve automation, integrations, and use of the existing martech stack while reducing manual campaign work. • Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
Responsibilities
• Own campaign intake and execution from approved brief through audience build, configuration, QA, scheduling, launch, monitoring, and closeout. • Build email, nurture, lifecycle, and event-triggered campaigns in Inflection or related platforms, turning strategy into workflows, segmentation, suppression logic, personalization, and clear handoffs. • Set campaign calendars, service levels, cutoffs, and expedited-request rules that keep last-minute work visible and manageable. • Run thorough pre-launch QA across content, links, audiences, consent, suppression, timing, personalization, and downstream CRM behavior; monitor launches, troubleshoot issues, and coordinate fixes. • Maintain templates, checklists, naming conventions, audience documentation, and runbooks; capture learnings and provide clean campaign metadata and execution context for accurate measurement. • Partner with the GTM Engineer on integrations, routing, web forms, deliverability, and reusable automation, and support campaign infrastructure across new and existing Marketing and GTM channels. • Manage campaign operations and email agents across the marketing automation toolset, and turn repeatable manual work into automation and process improvements.
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