Box - Customer Success Manager
Requirements
• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business • Experience working with enterprise customers and engaging with senior stakeholders and executives • Demonstrated ability to translate customer needs into practical solutions and business outcomes • Strong ability to navigate technical and business conversations, including discussing integrations, systems, and data flows at a high level • Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code • Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively • Highly proactive, self-directed and team player who brings fresh ideas for user adoption, churn mitigation and expansion • Demonstrated ability to share expertise, develop best practices and contribute to the broader success of the team • Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
Responsibilities
• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization • Identify and activate AI-powered use cases within these workflows • Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions • Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement • Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities • Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action • Expand Box’s footprint within the customer • Influence product direction based on real-world use cases • Deliver cohesive, high-impact solutions • Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team • WHO YOU AREWe are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
Benefits
• Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw. • EQUAL OPPORTUNITY • EQUAL OPPORTUNITY
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