abridge - Partner Success Director - Midwest
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Requirements
• Proven experience and a passion for customer, client facing roles, including but not excluded to a background in management consulting, enterprise SaaS, or health system innovation. • Strong understanding of the healthcare landscape, including the dynamics and challenges faced by large health enterprises and clinicians. • Strong problem-solving skills, with a proactive and results-oriented mindset. • Thrive in a high-touch model: you’re managing a focused book of strategic partners, not a high-volume portfolio. The depth of your relationships and the quality of your outcomes matter far more than breadth. • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. • Genuine passion for Abridge’s mission — people who are energized by what we’re building and why it needs to exist • Strong organizational and project management capabilities.
Responsibilities
• Partner Development: • Build and maintain strong executive, operational, and technical relationships across your health system partners — going wide enough to ensure no critical relationship is a single point of failure, and deep enough that partners see Abridge as indispensable. • Be the first call your partners make — serving as the primary point of contact and providing clear, timely, and reliable communication that earns confidence at every touchpoint and keeps all stakeholders informed and aligned. • Act as a trusted advisor to health system leaders, offering strategic guidance and best practices that connect Abridge’s capabilities to the partner’s clinical and operational priorities. • Know your partner data inside and out — usage trends, adoption patterns, growth potential — and use it to spot early signals, get ahead of risk, and build a compelling, data-backed story for every stakeholder conversation. • Conduct regular executive business reviews with key stakeholders, assessing product performance, sharing value attainment, and aligning around continued opportunity to expand impact. • Collaborate with the sales team to identify and advance expansion opportunities, outlining goals, milestones, and action plans and presenting new features and solutions with clear articulation of benefits and ROI. • Track partner expansion metrics and contribute directly to revenue growth and retention targets. • Clinician Success: • Build deep, trusted relationships with clinicians and healthcare professionals across your strategic customers — understanding their workflows, pain points, and objectives well enough to anticipate needs before they surface. • Offer guidance and best practices that genuinely move the needle for clinicians — connecting Abridge’s capabilities directly to their workflows, productivity, and patient outcomes. • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions. • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions. • Monitor clinician satisfaction and adoption data closely, identifying early signals of engagement or friction and converting them into targeted interventions that drive scaled, sustainable utilization. • Partner Advocacy: • Partner internally across sales, product, and other cross-functional teams to drive partner growth, remove barriers to adoption, and ensure partners experience Abridge at its best. • Serve as the voice of the customer internally, sharing partner insights, feedback, and success stories to drive product and service improvements. • Contribute to the development of partner success resources and best practices, such as case studies, engagement materials, and new communication strategies, ensuring your wins become team wins
Benefits
• At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
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