Multiverse - Success Coach FTC
Requirements
• 2+ years of professional experience in coaching • Exceptional written, verbal and on-camera communication and presentation skills • Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment • Demonstrated mastery of coaching best practices and/or openness to develop in this area • Passion for delivering the best learning opportunities and supporting others on their development journey, passionate about social mobility and equity with continual curiosity in AI and proactively engaging in upskilling. • Experience managing and developing positive stakeholder relationships • Belief in the principles of applied learning: supporting learners to develop the knowledge, skills and behaviours to generate real business outcomes as quickly as possible • Commitment to continuous professional development and staying current with industry trends, e.g. you think about how AI would do a task before starting any process improvement. • You are results orientated with a data-driven approach and ensure you measure success by customer outcomes (e.g. problems solved, number of EPAs successfully passed) rather than just outputs (number of 1:1s or enquiries answered). • You are a Driver, Not a Passenger, taking accountability for outcomes. You own hard conversations where required, and celebrate achievements and positive outcomes of your apprentices.
Responsibilities
• Develop and oversee all post-gateway communications, experiences and escalations for learners focusing on an ultimate success metric of timely End Point Assessment pass. • Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies to ensure apprentices stand the best chance of succeeding • Simplify administrative processes to maximise your time spent with apprentices to drive customer value • Work closely with the Certification Operations team to ensure any necessary special considerations and documentation relevant to the apprentice are completed in a timely manner • Act as a first port of call for inbound apprentice queries including offering 1:1 support for apprentices seeking additional guidance on the EPA process, turning key trends in their questions into resources accessible to all apprentices. • Share insights with the wider Multiverse Delivery team relating to EPA-specific trends and opportunities to enhance timely, first-time pass rates and reduce technical fails, encouraging
Benefits
• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - we collaborate in the office 1 day a month in Paddington • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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