carwow - Account Manager
Requirements
• Strong communicator: confident, credible and persuasive over the phone; you can build rapport quickly and maintain professional momentum • Comfortable in a high volume outbound environment, motivated by activity targets and continuous improvement • Commercially driven: you care about results, performance and hitting targets, and you can connect activity to outcomes • Highly organised and efficient: able to prioritise a large workload and manage a high number of accounts without losing structure • Resilient and proactive: you stay positive under pressure, take ownership of problems and push through setbacks • Data aware and analytical: you’re confident using reports, dashboards and Excel/Sheets to spot patterns and define next steps • Curious and coachable: you want to develop in account management, seek feedback and continuously improve your approach • Experience with CRM and sales tools (e.g. Salesforce, Groove, or similar) • Knowledge of automotive, dealers or marketplaces is a plus — but not essential; attitude and execution matter more
Responsibilities
• Drive growth and engagement within your dealer portfolio by building strong, trust-based relationships and demonstrating clear platform value • Own your performance – manage your portfolio, prioritising activity effectively to ensure every interaction moves the needle commercially, included and not limited to growing share of wallet of our platform, revenue from your portfolio dealers, active bidders in your remit and the usage of ancillary services eg. transport service • Develop deep product knowledge of how our platform and services fit in the modern vehicle acquisition landscape, becoming a trusted advisor to your dealer partners • Engage consistently and effectively with partners via phone. Strong communication and driving high levels of call time are key drivers of success. Some travel to dealerships may be required to deepen relationships • Upsell with impact, confidently positioning our additional products, potential upcoming propositions and services, tailoring the conversation to each dealer’s goals • Handle objections expertly, identifying challenges early and finding creative solutions that prevent churn and build long term loyalty amongst your dealers • Onboard, train and performance manage dealer partners to ensure ongoing engagement and results • Analyse performance data to identify opportunities for growth and turn insights into clear, actionable next steps • Collaborate cross-functionally, acting as the voice of your dealers within Carwow and ensuring their feedback shapes future improvements
Benefits
• 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more! • 📈 Employee-friendly share options • 💰 Pension scheme via Royal London - up to 5% company contribution • ❤️🩹 Vitality private healthcare insurance • 💚 Monthly coaching sessions with Spill - our mental wellbeing partner • 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies • 🧒🏽 Bubble childcare support and discounted nanny fees for little ones • 🏖️ 'Work from abroad for a month' annual scheme • 🧠 Generous learning and development budget • 🖥️ £500/€550 home office budget • Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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