ppro - Account Manager
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Requirements
• Payments Expertise: 4+ years of proven success in account management, partnerships, or sales specifically within the payments industry. • Commercial Track Record: A demonstrable history of hitting revenue targets, expanding portfolio share, and steering complex contract negotiations. • Strategic Mindset: Sharp business acumen and strong analytical skills to translate data into actionable commercial strategies. • Relationship Mastery: Natural interpersonal and communication skills to build effortless rapport with both global clients and internal stakeholders. • The Right Grit: A highly proactive, independent, and curious mindset - someone who is hungry to make an impact in a fast-moving ecosystem. • What We’d Love to See (The Bonus Points!) • The Status-Quo Challenger: You don’t just follow processes; you proactively look for better ways to do things and drive positive change. • A Global Outlook: You thrive in international environments and love connecting with people from diverse backgrounds and cultures. • A Growth Mindset: A genuine passion for continuous learning, personal development, and adding real value to the wider team.
Responsibilities
• As an Account Manager at PPRO, you won't just manage accounts - you will act as a strategic consultant, helping global businesses scale through smart payment solutions. You will: • Drive Global Growth: Manage a high-value global client portfolio, executing tailored account plans to expand revenue, maximise portfolio share, and unlock new cross-selling/upselling opportunities. • Be a Trusted Advisor: Deeply understand your clients' complex payment needs, mapping PPRO’s solutions directly to their business growth strategies. • Command Commercial Conversations: Confidently lead complex contract renewals and negotiations with key decision-makers and C-suite influencers. • Protect & Optimise Revenue: Analyse performance metrics and market trends to build proactive retention strategies, mitigate risks, and deepen long-term customer loyalty. • Champion Your Clients: Collaborate cross-functionally with internal teams to ensure seamless delivery on customer objectives in a fast-paced environment.
Benefits
• Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year • Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role. • Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions. • Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments. • Workplace Nursery Scheme - Save on childcare through salary exchange • Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet • Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more. • Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration. • Pet-friendly office- Because work is better with your paw-tners by your side • Our Principles: • We get things done: We are courageous; we take ownership, make decisions and get things done. • We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent • We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do. • We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement. • We work as a team: We collaborate closely and value team success over individual achievement.
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