trustly - Senior Account Manager - PAY domain
Requirements
• We’re more interested in how you think and work than the specific industries you’ve worked in. Our product is technical and our markets are nuanced, but both can be learned by the right person. What we’re really looking for is commercial instinct, a talent for building relationships, and the drive to get on top of something complex quickly – whatever sector you’re coming from. • A strong track record in account management, client success, or another commercial role – the quality of your track record matters more than years served or the industry you built it in • Proven ability to manage and grow enterprise or strategic accounts • Strong commercial acumen, with real experience in revenue growth and contract negotiations • Excellent stakeholder management skills, with the ability to build trust and influence at senior levels • Domain Knowledge • An understanding of payments, open banking, or A2A ecosystems is an advantage –as you’ll be given the support to learn our product • Experience in public sector, retail, travel, or billing is a bonus rather than a prerequisite • Familiarity with UK market dynamics and the regulatory environment is a plus • Personal Attributes • Genuinely curious and a fast learner – you’ll be expected to become fluent in a technical product, and you’re energised rather than daunted by that • Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal • Very good communicator and have the ability to explain complex topics in a clear and understandable way • Humble with a strong business acumen • Take great pride in your work and strive for excellence with drive • Ownership mentality and accountability • Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions • Our Fantastic Benefits (varies by location) • 🌴 20 to 30 days of holiday to support a healthy work-life balance • 🥳 Monthly team outing allowance to enjoy social events with your colleagues • 👶 Parental leave top-up additional support for new parents • ☕ On-site perks to make your workday smoother • 💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best • PLUS additional benefits designed to enhance your work-life experience!
Responsibilities
• Account Management & Relationship Leadership • Own and develop senior-level relationships across a portfolio of key UK and pan-European Pay clients • Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction • Build trusted advisor relationships with key stakeholders • Revenue Growth & Commercial Ownership • Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases) • Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy • Negotiate commercial agreements and renewals to maximise long-term value • Client Success & Strategic Support • Drive adoption of Trustly products and features to increase client performance and ROI • Monitor account performance, providing insights and recommendations based on data and market trends • Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs • Market Expertise & Thought Leadership • Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments • Provide strategic input to clients on industry trends and innovation opportunities • Represent Trustly at industry events • If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
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