neara - Key Account Director

London1mo ago

In Office Director EMEA Software Utilities Account Manager Coaching Reporting Customer Success Mentoring Account Management

Requirements

• Demonstrated history of personally managing and expanding enterprise-level accounts within complex technical or SaaS environments, ideally operating as a Key Account Director, Key Account Manager, Client Partner, or in a similar enterprise role. • Experience leading, managing, or mentoring Account Managers or Customer Success Managers, ideally in a player-coach capacity. • Experience in strategic sales, management consulting, or tech-enabled enterprise environments. • Domain exposure to the utilities sector or a similarly complex, technical, infrastructure-heavy industry is highly desirable. • Strong communication and interpersonal skills, with the ability to navigate executive dynamics and foster a collaborative, customer-centric culture internally. • Based in or willing to work from London, with the ability to travel across Europe as needed. • Fluent in English (required); additional European languages are a plus. • What We Are Offering You • Competitive salary + commission structure. • Significant development opportunities with scope for lateral and upward movement in a high-growth company. • Highly meritocratic, non-bureaucratic, and low-ego work culture.

Responsibilities

• Personally own and grow relationships with a portfolio of our most strategic accounts, serving as the senior commercial relationship owner and executive point of contact. • Develop and deliver expansion plans across assigned key accounts to execute against business metrics and revenue goals. • Coach the team on account strategy, executive engagement, and commercial execution on complex, multi-year contracts. • Identify new workflow improvements and use-case opportunities, helping to upskill the broader customer-facing team in commercial best practices. • Collaborate with Customer Success Operations, Customer Value Architects, and Product on overall account strategy and execution. • Develop processes to scale the Key Account Management function as Neara's European business grows. • Co-present with utilities at key conferences and events across Europe, helping elevate Neara’s market presence. • Report on account performance, pipeline, and expansion opportunities to senior leadership.