superside - Account Director
Requirements
• The Experience: 5-10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment. proven track record of managing and growing high-dollar global accounts. Direct experience with enterprise software, D2C and B2B clients is highly preferred. • Previous roles; 3–5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent) • Commercial: Strong commercial acumen with ownership of revenue and retention targets • Leadership: You possess leadership skills that inspire others to want to work for you. You are comfortable managing direct reports and fostering an environment where a diversity of perspectives can thrive. • Operations: You are operationally minded and excel at designing systems that can withstand the pressure of accelerating delivery timelines without sacrificing quality.
Responsibilities
• Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust. • Develop and execute account growth strategies, identifying upgrade and expansion opportunities. • Lead renewals and commercial negotiations in partnership with leadership. • Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner. • Translate customer business objectives into clear, scalable creative programs. • Partner with Project Managers and Producers to ensure seamless delivery across workstreams. • Serve as the senior escalation point, resolving issues quickly and protecting customer confidence. • Monitor account health, burn rates, and pacing to ensure strong performance and profitability. • Develop ROI-driven business cases that demonstrate the value of Superside’s model. • Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value. • Coach and develop PMs and Producers, raising the bar on customer management and operational excellence. • Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.
Benefits
• Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. • Remote-first. Customer-led. • Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. • Global team, local impact. • High performance, low ego. • Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. • Impact meets opportunity. • We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here. • Grow fast. Lead well. • You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
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