Adyen - Head of Account Management UK
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Requirements
• A Seasoned Leader: Proven track record of managing managers and scaling large, multi-level teams. • A Seasoned Leader: • Strategic & Commercial Heavyweight: You possess a sharp commercial edge and push your managers to think bigger and bolder rather than playing it safe. • Strategic & Commercial Heavyweight: • Disciplined & Accountable: You own the message and bring calm to the team during change. You are regarded as a trustworthy and accountable partner across all departments. • Disciplined & Accountable: • A Master Communicator: You can distill complex technical or financial concepts into clear, actionable insights for executive stakeholders. • A Master Communicator: • Analytical & Technical: Comfortable with quantitative analysis and have a high aptitude for the payments industry. • Analytical & Technical: • Entrepreneurial & Humble: A self-starter who thrives in change, remaining grounded and collaborative while being ambitious for the team’s success. • Entrepreneurial & Humble: • 10+ years of experience in senior leadership roles within Account Management, Business Development, or a related commercial field. • Deep experience building and scaling large teams within the UK market; a strong network within the UK enterprise space is a significant plus. • Deep experience building and scaling large teams • Proven experience in Enterprise Payments or Fintech is strongly preferred, given the maturity of the UK market. • Proven experience in Enterprise Payments • Strategic Mindset: Proven ability to move beyond tactical execution to long-term partnership scaling. • Strategic Mindset: • Our Diversity, Equity and Inclusion commitments • Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. • Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! • What’s next? • Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. • This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Responsibilities
• Drive Sustainable Growth: You view the UK market as your own business. You define and execute an ambitious 2-3 year growth strategy. You stay ahead of UK market trends and regulatory shifts to ensure Adyen’s value proposition remains sharp and aligned with Adyen's long-term global vision. • Drive Sustainable Growth: • Scale High-Performing Leaders: Actively maintain a high quality threshold by hiring "better than yourself" and bringing in diverse leadership. You serve as the primary coach for your Team Leads, developing them into "business owners" of their own portfolios to scale the organization effectively. • Scale High-Performing Leaders: • Merchant Excellence: Serve as the executive sponsor for our largest UK merchants, partnering at the C-level to influence global payment strategies. • Merchant Excellence: • Deliver on Commercial Goals: You empower your team to hit ambitious yearly commercial stretch goals while maintaining Adyen’s signature high-touch, consultative service. • Deliver on Commercial Goals: • Cultivate Value-Driven Focus: Provide the strategic clarity needed to prioritize high-impact customer engagement. You are explicit about what the team must stop doing, while streamlining internal processes (between Sales/Product/AM) to ensure accountability and clear forecasting. • Cultivate Value-Driven Focus: • Navigate and Influence the Global Org: Act as a strategic multiplier by navigating Adyen’s global organization to remove growth barriers. Rather than escalating gaps, you proactively influence cross-functional roadmaps (Product, Tech, Ops) to secure resources, scaling local UK successes across EMEA and beyond. • Navigate and Influence the Global Org: • Embody the Adyen Formula: Actively listen, build trust, and lead by example. You’ll be a hands-on leader who isn't afraid to dive into a complex negotiation or technical problem while maintaining a positive, "can-do" spirit. • Embody the Adyen Formula:
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