Zscaler - Senior Manager, Content & Operations, Global Customer Advocacy

• You are driven by innovation, bringing curiosity and technological fluency to solve complex challenges and uncover scalable, AI-powered solutions. • You are driven by innovation • You act like an owner with a bias for action, taking full accountability for outcomes and navigating seamlessly between high-level advocacy strategy and hands-on operational execution. • You act like an owner with a bias for action • You are data-driven, relying on rigorous analytics and measurable evidence to make sound decisions, optimize workflows, and demonstrate tangible business value. • You are data-driven • You are a high-trust collaborator who communicates with clarity and respect, embracing feedback and partnering across cross-functional teams to achieve shared organizational goals. • You are a high-trust collaborator who communicates with clarity and respect • You think at scale, connecting daily operational efforts to overarching business objectives and designing durable processes built to support global growth. • You think at scale • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines within a B2B technology environment • Strong strategic content development experience, with the ability to translate complex technology solutions and customer outcomes into compelling, data-driven content that supports integrated marketing campaigns • Proven cross-functional program management skills, with experience leading global initiatives, influencing stakeholders, and driving measurable outcomes across Sales, Marketing, and Customer Success • Strong analytical and operational expertise, including developing performance measurement frameworks, establishing scalable processes, and leveraging data to optimize program effectiveness • Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency • Hands-on experience with Upland RO, including managing customer advocacy content, maintaining data integrity, and optimizing platform workflows • Background in customer advocacy or customer marketing, with experience managing Gartner Peer Insights programs, supporting analyst relations and customer reference requests, and developing compelling customer content • Proven track record deploying and operationalizing AI agents, securing cross-functional stakeholder buy-in, driving internal adoption, and managing ongoing content ingestion, maintenance, and optimization to ensure long-term effectiveness • #LI-DS9 #LI-USRemote • Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. • The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. • $150,500—$215,000 USD • At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. • Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! • Learn more about Zscaler's hybrid working model and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.