freed - Group Account Manager

• Above all, your responsibility is to help Freed deliver on our promise: to be the most clinician-friendly company in the world. • HOW YOU’LL HAVE IMPACT • Own a high-volume portfolio: Manage relationships across a large portfolio of SMB healthcare customers, prioritizing engagement based on customer needs, account health, and growth opportunities. • Drive retention and renewals: Proactively identify at-risk accounts, address customer concerns, and implement strategies that improve customer satisfaction and retention. • Identify expansion opportunities: Analyze product usage, customer needs, and account potential to uncover and close upsell and cross-sell opportunities. • Improve customer adoption: Partner with customers to ensure successful onboarding, training, and continued product utilization. • Build scalable processes: Apply proven account management strategies to streamline workflows, improve customer engagement, and support portfolio growth. • Use data to prioritize: Leverage CRM systems, customer health indicators, and usage insights to identify trends and determine where your efforts will have the greatest impact. • Collaborate cross-functionally: Work closely with Customer Success, Sales, Product, and Support teams to resolve challenges and improve the customer experience. • Own customer outcomes: Take initiative, solve problems independently, and ensure customers feel supported throughout their relationship with Freed. • 5–8 years of relevant experience in account management, customer success, or a related customer-facing role, preferably within B2B SaaS. • Demonstrated success managing a high-volume portfolio of SMB or small-to-medium business accounts. • A proven track record of improving customer retention, driving renewals, and identifying expansion opportunities. • Experience developing or improving scalable account management processes and customer engagement strategies. • Strong analytical skills, with the ability to interpret customer data, prioritize accounts, and identify actionable opportunities. • Excellent communication and relationship-building skills, including the ability to navigate challenging customer conversations. • Comfort operating independently in a fast-paced, entrepreneurial environment with evolving processes. • A strong sense of ownership, accountability, adaptability, and commitment to delivering exceptional customer experiences. • Previous experience at an early-stage or high-growth technology company. • Experience working with healthcare providers, medical practices, or healthcare technology products. • Familiarity with AI-powered tools and products. • Experience with CRM and productivity platforms such as HubSpot, Gong, Slack, Google Workspace, or similar tools. • Experience working effectively with distributed teams in highly collaborative, asynchronous environments. • WHAT WE WILL BRING • Competitive compensation and equity in a high-growth company.