Circle.so - Customer Support (Oceania)
Requirements
• Strong alignment with our values. Find our values on our career page if you haven't read up on them yet. • You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5. • 3+ years of experience in a technical support role, ideally in SaaS. • Strong written and verbal communication skills. • You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap. • You're skilled at understanding and implementing technical workflows at a fast pace. • You love understanding customer needs, and get satisfaction out of being extremely helpful. • You are a team player, and thrive in a collaborative work environment. • You enjoy learning new topics, and are eager to embrace new product developments. • Experience working with Zendesk. This is the ticketing system we use. • You've worked in a 100% remote role before, with an international team. • Experience working with community, payment, live stream, or content-related products. • Experience with automation and/or Zapier to create workflows. • Experience troubleshooting application logins and/or Single Sign-On flows. • Familiarity with troubleshooting API issues. • $45,000 - $60,000 USD per year
Responsibilities
• Prioritize customer issues across our email channels. • Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities. • Become an expert on the Circle product, along with our internal staff admin tool. • Advise creators on practical solutions as they launch and build their communities. • Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app. • Escalate feedback to inform and improve our product. • Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more. • Identify trends from customer inquiries to suggest proactive solutions. • Collaborate with a global team through Notion, Slack, and Zendesk.
Benefits
• Fully remote: work from anywhere in the world! • Autonomy and trust to do your job: we care about outcomes over everything else. • Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years. • Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.* • Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!* • Parental leave for parents expanding their family, or just starting one. • Learning & development stipend to help you level up your professional skills. • Annual bonus potential for roles that don't already receive variable income or commission. • Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon. • Check out our Careers page for more. • Your role, location and unique circumstance may affect this. • Candidate Safety & Interview Process Notice • At Circle, the safety and trust of our candidates is extremely important to us. Unfortunately, recruiting fraud is increasingly common in the job market, and bad actors sometimes impersonate companies or employees. • To help protect you, here’s what you can expect from our hiring process: • How Our Process Works • All applications are submitted through our official applicant tracking system (Greenhouse). • If selected to move forward, you may be invited to record a short introductory video, or directly into a live interview. • All live interviews are conducted face-to-face over video (Zoom or Google Meet) with a member of the Circle team. • We do not conduct text-only interviews. • We do not conduct interviews via chat apps or messaging platforms. • We do not use AI bots to interview candidates. • Official Communication Channels • All official communication from Circle will come from [email protected], or an email address ending in @circle.co or @circle.so. • We will never contact you from unofficial domains (such as “.team”, “.careers”, or similar variations). • We will never request sensitive personal information early in the process, or ask for payment of any kind. • If you receive a suspicious message claiming to be from Circle, please do not respond. • We appreciate your vigilance, and look forward to connecting with you through our official channels. • Diversity, Equity & Inclusion • As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams. • Equal Employment Opportunity
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT